What OR-HDT-16 actually means?
Google Play’s risk-detection system has temporarily blocked purchases from your Google Payments profile because it saw something that looked “unusual” (new device, very large or repeated purchases, address/card mismatch, VPN use, recent refunds, etc.). When that happens the Play Store shows the generic OR-HDT-16 message and rejects every card you try—even perfectly good ones.
Step-by-step fixes you can try right now:
1 Check Google Payments for alerts • On any browser visit payments.google.com → sign in → look for an ⚠ Alert / Verify banner at top-right.
• Follow the on-screen ID or card-verification steps. This is the quickest way to clear the hold if Google just needs a quick confirmation.
2 Match your billing address. Make sure the address on the card exactly matches the address saved in Google Payments → Payment methods → Edit. A ZIP-code or country mismatch is a common trigger for OR-HDT-16.
3 Remove & re-add the card. In Google Payments delete the card, restart the phone, then add the card again or add PayPal/Google Play balance and retry. Forces Google to re-tokenize the instrument.
4 Rule out device/network flags. Turn off any VPN, ad blocker, or private DNS.
• Switch between Wi-Fi and mobile data.
• Confirm date/time are set automatically. Location spoofing and time-zone mismatches can look suspicious to Play’s risk engine.
5 Clear Play Store & Services cache. Settings › Apps › Google Play Store › Storage › Clear Cache (repeat for Google Play Services). Then reboot. Resets any stale billing tokens on the device.
6 Wait 24–48 h and retry. After fixing the above, leave the account alone for a day or two, then try a small test purchase. Google’s help page notes that some holds auto-expire after ~48 h.
7 Contact Google Play support. If the block persists, open Play Store › Profile ▶ Help & feedback ▶ Contact us (or use https://support.google.com/googleplay). Provide the screenshot and mention OR-HDT-16. For some users Google requests an ID or proof-of-card ownership before lifting the hold.
Why reinstalling the app (or switching cards) hasn’t helped
The lock sits on the Google Payments profile, not on the app or the individual card. Until that flag is cleared, every payment attempt from that account will fail in any app—even though other Google accounts on the same phone can pay normally.
Troubleshooting Purchase Failed (Code 3)
If you see this error, it means Google Play can’t process purchases on your device. Sometimes the Play Store has temporary issues. Please try these steps:
1. Update Google Play Store & Google Play Service
Open the Play Store → Profile → Settings → About → Update if available.
2. Check your Google account
Make sure you’re signed into the Play Store with the account you want to purchase with.
3. Check internet connection
Use a stable Wi-Fi or mobile data connection.
4. Restart your device
A simple restart often refreshes the Play Store.
5. Check region & availability
The item may not be purchasable in your country/region.
6. Try again later
Sometimes the Play Store has temporary issues.